Privacy Policy

PRIVACY POLICY

Odyssey Digital Agency Limited

Last Updated: May 1, 2026

1. Scope and Application

This Privacy Policy describes how Odyssey Digital Agency Limited (“Provider,” “we,” “us,” or “our”) collects, uses, processes, stores, and discloses information in connection with all services, including AI systems, automation, marketing services, chatbots, voice agents, and communication tools.

2. Categories of Information We Collect

We collect detailed categories of information including account information, business data, communications data, service data, AI interaction data, call recordings, chatbot transcripts, usage logs, analytics, IP addresses, and device information.

3. Client Data Processing (Controller vs Processor)

Where Clients use the Services to process personal data, Client acts as the data controller (or business), and Provider acts as a processor (or service provider). Client is solely responsible for lawful data collection and consent.

4. Legal Basis for Processing

We process data based on contractual necessity, legitimate business interests, legal obligations, and consent where required.

5. Use of Information

We use data to provide services, operate systems, process payments, deliver communications, improve services, develop AI models, perform analytics, and comply with legal obligations.

6. AI, Chatbot, and Voice Data

AI interactions may be recorded, transcribed, analyzed, and stored. Outputs may be inaccurate or incomplete. Provider may use de-identified and aggregated data for training, improving, and developing AI systems.

7. Communications and Messaging Compliance

Clients are solely responsible for compliance with CASL, TCPA, CAN-SPAM, FTC regulations, and all applicable laws. Provider does not initiate communications and is not responsible for messaging compliance.

8. Data Sharing and Disclosure

We may share data with vendors, payment processors, AI providers, telecom providers, analytics platforms, hosting providers, and advertising platforms. Data may also be disclosed where required by law.

9. International Data Transfers

Data may be processed and stored in Canada, the United States, and other jurisdictions and may be subject to those laws.

10. Data Retention

We retain data as necessary for service delivery, legal compliance, dispute resolution, and operational needs. De-identified data may be retained indefinitely.

11. Security

We implement reasonable safeguards but cannot guarantee absolute security.

12. Third-Party Platforms

We are not responsible for third-party privacy practices, policies, or actions.

13. User Rights

Users may request access, correction, or deletion of personal data subject to applicable law.

14. Children’s Privacy

Services are not intended for individuals under 18.

15. Client Responsibilities

Clients must ensure compliance with all privacy laws, obtain consent, and maintain lawful data practices. Provider is not responsible for Client violations.

16. No Legal Advice

Provider does not provide legal, financial, or regulatory advice.

17. Changes to Policy

We may update this Privacy Policy at any time. Continued use constitutes acceptance.

18. Contact

Odyssey Digital Agency Limited Email: [email protected]